Organize with Jess Policies

WORKING AGREEMENT

Before we begin working, we will discuss and agree upon all policies.  A mutually beneficial working agreement will be completed and signed by both parties.  This form will be discussed and completed during our Planning Meeting.

CLIENT/CONSULTANT INTERACTION

Organize with Jess, LLC welcomes you to be an active participant in the organization of your space. You may choose to be more or less involved due to time or financial considerations. The more actively involved you and your family are, the fewer hours the overall project will take, and the more successful maintenance will be.  

Children are welcome to be involved in sorting and discussing ideas pertaining to their possessions, but when it comes time for implementation Organize with Jess, LLC asks that children not be present.

Organize With Jess, LLC consultants will remove donations and transport them to Goodwill at no charge, however we will not accept or retain items for personal use or accept trade offers as compensation. 

Organize with Jess, LLC is unable to remove trash, recycling, or hazardous waste from clients homes.

PHOTOGRAPH ACKNOWLEDGEMENT

Photographs are utilized for tracking the progress of all organizational projects, and are taken before, during, and after the completion of the project. They are for the personal reference of Organize with Jess, LLC only and will not be shown to anyone without client permission via a signed release form.

I understand that Organize with Jess, LLC will take photos of the space before the project has begun, throughout the organizational process, and once the project is completed.

 I understand that in order to grant Organize with Jess, LLC permission to utilize photographs of this project I will have to fill out an additional waiver form.

 Which, if any photos are you willing to share?  Before  After  Both  Neither Revisit Once Complete

CLIENT SESSIONS 

Organize with Jess, LLC will not call to remind me of our appointment.

Clients are solely responsible for booking, cancelling and rescheduling all sessions.

We travel up to thirty minutes from our home office at no additional charge.  After 30 minutes we bill time on task.

Travel time for our session will be ______________________________.

The last 10 minutes of each session are reserved for invoicing, check-ins and for booking future appointments. We will stop 10 minutes early to accomplish this.

BILLING & PAYMENTS

Clients may choose to pay via cash, check, or credit card. 

A fee of 4% will be added to all credit card transactions.

All payments are due on the same day services are rendered, unless previous arrangements have been made or a package has been purchased.

HOURLY AND PACKAGE RATES

All future project rates are subject to change. I understand that Organize with Jess, LLC will inform me of any and all rate changes and they will be agreed upon prior to completing the project and before billing.

Clients actively engaged with Organize with Jess, LLC will not incur rate changes.  After a period of six months of inactivity, clients will go through our intake process again at our current rate bracket.

Packages and remaining hours are non-transferrable.

Packages expire six months from date of purchase.

Hourly rates are for single consultant sessions.

Team jobs are billed as follows:                 

 1 hour base and additional .5 hour for each additional OWJ consultant 

• 1 Consultant = 1 hour billed per hour worked
• 2 Consultants = 1.5 hours billed per hour worked
• 3 Consultants = 2 hours billed per hour worked
• 4 Consultants =2.5 hours billed per hour worked
• 5 Consultants = 3 hours billed per hour worked

CANCELLATIONS AND REFUNDS

Refunds are not offered. Organize with Jess, LLC is committed to client satisfaction and will do everything in our power to ensure that clients feel satisfied with our services. Organize with Jess, LLC will offer the same respect to your time as you do to ours.  

Cancellations made with one weeks notice are appreciated and will not be billed/credited.

Sessions booked for the same week are considered firm and can not be changed or rescheduled.

Cancellations made with less than one weeks notice will be billed a cancellation fee of $75.

Cancellations made between 48 and 24 hours’ notice will be billed/credited at 50% of the scheduled time. If packages have been previously purchased, 50% of the scheduled time will be deducted from the remaining hours.

Cancellations with less than 24 hours’ notice will be billed/credited at 100% of the scheduled time. If packages have been previously purchased 100% of the scheduled time will be deducted from the remaining hours.

With notification, Organize with Jess, LLC will wait as long as you need us to, however billing will begin at our appointment time.  If we have not heard from you, Organize with Jess, LLC will wait at your home/office for 15 minutes for you to arrive before moving on for the day and billing for the session.  If you require more than 15 minutes, you the client must make prior contact.

Organize with Jess, LLC Force Majeure Clause

Neither Organize with Jess, LLC or client (_____Client Initials Here) shall be held liable for failure or delay in performance of its obligations under this Contract, if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of either party (“Force Majeure Events”).  

Acts or events constituting Force Majeure Events shall include, but not be limited to, an Act of God, government intervention, directives or policies, epidemics and pandemics.

The party affected by a Force Majeure Event shall notify the other as soon as reasonably practicable after commencement of a Force Majeure Event..  

Force Majeure are events with:

Unusual and unforeseeable circumstances that are beyond the control of either party.  Natural causes directly and exclusively without human intervention and that could not have been prevented by any amount of foresight and pains and care reasonably to have been expected.  The consequences of circumstances couldn’t have been avoided: even if all due care had been exercised.  Any cause beyond the parities control.  

CONFIDENTIALITY

Organize with Jess, LLC prides itself on protecting our clients' privacy.  Organize with Jess. LLC shall not discuss or disclose the details of our working relationship with any thrid party, unless authorized to do so by the client, or as required by law.

Organize with Jess, LLC will photograph the organization process, as outlined in the Photograph Acknowledgement and Release Forms.  Client may give permission to Organize with Jess, LLC to use photographs pursuant to the Photograph Release.

If there are any areas of your home or service location that you would not to provide access to, or personal property which is not going to be part of the organization process, notice should be provided to Jess Trott and Organize with Jess, LLC at or before the time of the initial consultation.  

LIABILITY WAIVER AND RELEASE

Client acknowledges that personal items and/or property may be inadvertently damaged or disposed of during the organization and cleaning process.  Client agrees that Jess Trott and Organize with Jess, LLC are not liable for any loss or damages caused to both personal and real property as a result of the services provided, including damage caused by accident or negligence.

Client warrants that the home or other location where services are provided by Organize with Jess, LLC shall be in a safe and habitable condition for work to be performed.  If any unsafe conditions exist, client agrees to inform Jess Trott and Organize with Jess, LLC prior to any appointment times to ensure that proper precautions can be taken beforehand.  Client may be liable to Jess Trott and Organize with Jess, LLC for any injuries caused by unsafe working premises.  

Client acknowledges that they have read and agree to the above terms and conditions.